Dispute Resolution Policy

At Dovix Corporation, we strive to provide high-quality services to all our users. However, we recognize that disputes may arise. This dispute resolution policy outlines the process to effectively resolve any dispute related to the use of our services.

1. Scope of the Policy

This policy applies to any dispute arising from, or related to, the use of the dovix.ca website, our services on the Dovix mobile app, or any other aspect of the relationship between Dovix and its users.

Any conflict that may arise between a user and the Site will be governed by the applicable laws of the Province of Quebec, District of Montreal.

2. Dispute Resolution Procedure

If you have a dispute regarding a service, billing, or any other aspect of your experience with Dovix, we encourage you to follow these steps within 72 hours of the incident:

Please contact our customer service at info@dovix.ca to express your concern. Clearly describe your issue and provide any relevant documentation or evidence (e.g., screenshots, exchanged emails, etc.). Our team will review your request and attempt to resolve the dispute informally within ten (10) business days.
If the user disputes the quality of a service, or if the work does not conform to what was agreed upon between the parties, or for any other reason, DOVIX will withhold the payment due to the provider during an investigation.
This investigation will be conducted by DOVIX using all reasonable means it deems necessary.
The user agrees to fully cooperate with DOVIX to gather all the elements that will help shed light on the facts. Failure to cooperate may result in a decision being made based solely on the provider’s information.
At the end of the investigation:

DOVIX may determine that the work is incompatible with its standards and best practices, and the user will not have to pay the provider.
DOVIX may determine that the work is only partially satisfactory, and the provider will receive part of their payment, proportional to the quantity and quality of the completed task.
DOVIX may find that the work was done in accordance with best practices and DOVIX’s standards. In this case, the provider will receive the full payment due to them.

3. Policy Modifications

Dovix reserves the right to modify this policy at any time. Changes will be posted on this page and will take effect immediately upon publication. It is advisable to regularly check this page to stay informed of any changes.

4. Contact

If you have any questions regarding this dispute resolution policy or if you wish to initiate a resolution process, please contact us at info@dovix.ca.