Refund Policy

Refund Policy

At Dovix Corporation, we are committed to providing quality services and ensuring the satisfaction of our users. However, we understand that certain situations may require refund requests. This refund policy outlines the conditions and procedures applicable to all our customers.

1. Refund Conditions

Refunds may be granted in the following situations:

• Billing Error: If you were charged incorrectly or if a transaction was processed incorrectly.
• Service Mismatch: If the service provided does not match the description or advertised features, subject to an evaluation by our support team (see our Terms and Conditions).

2. Refund Exclusions

Refunds are not eligible in the following situations:

• Change of Mind: If you decide to cancel a service without a valid reason related to an error or technical issue.
• Non-Usage: Not using the service or failing to log into your account does not qualify for a refund.
• Violations of Terms of Use: If your account has been suspended or terminated due to a violation of our general terms of use.

3. Refund Request

To initiate a refund request, please follow these steps:

1. Contact Dovix Support: Send an email to our team at info@dovix.ca including the details of your request, the reason for the refund, and any relevant proof or documentation (e.g., payment receipt, description of the issue).
2. Request Review: Our team will review your request within ten (10) business days. We may contact you for additional information.
3. Decision: If your request is approved, the refund will be processed via the original payment method within ten (10) business days.
4. Refund Amount

• Full Refunds: Refunds will be issued for the full amount paid if your request is justified.
• Partial Refunds: In some cases, especially when the service has been partially used, a partial refund may be granted.

5. Training Registration and Cancellation

If you have signed up for training, you can cancel at any time or postpone the training to a later date. However, no refund requests will be accepted for already billed and active subscriptions, except in cases of error or technical issues as mentioned above. For a date postponement made less than 7 days before the originally scheduled date, a 15% penalty on the training cost will apply.

6. Changes to the Refund Policy

Dovix Corporation reserves the right to modify this refund policy at any time. Changes will be posted on this page with the update date. We encourage you to regularly check this page to stay informed of any changes.

7. Contact

For any questions regarding this refund policy or for assistance, please contact us at: info@dovix.ca.